Reviews & Reputation
Your Reputation Is
Your Best Salesperson
Homeowners read reviews before they call anyone. We build your review count, monitor every platform, respond to every complaint, and make sure your reputation is working for you around the clock.
Your Reputation Is Being Checked Right Now
Before a homeowner picks up the phone, they read your reviews. If you have fewer stars, fewer reviews, or slower responses than your competitor — you lose the job before you ever get the call.
93%
Read reviews first
Of consumers read online reviews before choosing a local service business
4.3★
Minimum to get calls
Businesses below 4.3 stars lose most prospects to competitors with higher ratings
7%
Revenue per extra star
Each additional star rating adds an average of 7% more revenue for service businesses
Step 1
Review Generation
Most contractors finish a job and never ask for a review. We automate that ask — the right message, at the right moment, on the right platform — so reviews stack up without you lifting a finger.
- Automated review request sent after every completed job
- Timed perfectly — 24 to 48 hours after job close for best conversion
- Directs customers to Google first, then Yelp or Angi as backup
- Personalized message with customer name and job type
- Follow-up sequence if no review is left within 72 hours
Review Request — Sent Automatically
Text Message · Delivered 2:14 PM
Hi Mike — thanks for choosing us for your AC tune-up today. If we did good work, we'd really appreciate a quick Google review. It only takes 60 seconds and it means the world to us. → [Review Link]
Mike R.
Fast, professional. Will use again.
Sarah T.
Showed up on time. Excellent work.
James L.
Best HVAC company in Ogden.
Platform Monitor — Live View
Alert sent instantly when a new review is posted
Step 2
Platform Monitoring
Reviews hit Google, Yelp, Angi, Facebook, and the BBB — often without you knowing. We watch every platform and alert you the moment a new review is posted, so nothing goes unnoticed or unanswered.
- Real-time monitoring across Google, Yelp, Angi, Facebook, and BBB
- Instant alert when any new review is posted — positive or negative
- Single dashboard showing all platforms in one place
- Weekly review digest: what came in, what changed, what needs action
- Competitor review tracking — see how your star count compares
Step 3
Response Management
A bad review with no response kills trust. A bad review with a calm, professional reply wins it back — not from the unhappy customer, but from every future prospect reading it. We handle every response.
- Professional response drafted for every negative review within 24 hours
- Positive reviews acknowledged — builds engagement signals for Google
- De-escalation language: calm, empathetic, never defensive
- Response templates for common complaints (no-shows, pricing, quality)
- Escalation path for reviews that involve false claims or require legal review
Negative Review — Handled
Customer Review
Technician was 2 hours late with no call. Not impressed.
Owner Response · Posted within 24 hrs
Hi — you're absolutely right and we apologize. A delay with no communication is unacceptable and we've addressed this with our team. Please reach out directly so we can make it right. We value your business.
Monthly Reputation Report
Ogden Plumbing Co — March 2026
4.9
Avg Rating
14
New Reviews
+6 vs last month
127
Total Reviews
All platforms
100%
Response Rate
Every review answered
Star Rating Trend
Step 4
Reputation Reporting
Every month you get a plain-English report showing where your reputation stands, how it moved, and what we're doing next. No vanity metrics — just the numbers that affect whether customers call you or your competitor.
- Monthly reputation score across all platforms combined
- New review count vs prior month — volume and velocity tracked
- Star rating trend over the last 6 months
- Competitor comparison: your rating vs top 3 competitors in your city
- Action items for next month based on what the data shows
Step 5
Brand Consistency
Inconsistent business information across directories confuses Google and loses customers. Wrong phone numbers, old addresses, and mismatched names silently cost you rankings and calls every single day.
- NAP audit: name, address, phone locked and identical across 50+ directories
- Yelp, Angi, HomeAdvisor, Houzz, Thumbtack, BBB — all updated and claimed
- Duplicate listing detection and removal
- Business description, photos, and categories standardized everywhere
- Ongoing monitoring — alerts if any listing changes without authorization
Directory Consistency Check
How It Works
We handle everything. You get the reviews.
We Audit Your Reputation
We scan every platform, check your current ratings, find unclaimed listings, and identify exactly where you're losing trust online.
We Build the System
Automated review requests go live, monitoring is set up across all platforms, and your directory listings are claimed and corrected.
You Watch the Stars Climb
Reviews come in every week. We respond to every one. You get a monthly report showing your progress. Most clients see measurable gains within 60 days.
AUDIT REVIEW
We'll run a reputation audit — star ratings, review count, platform coverage, and how you compare to your top 3 local competitors.
Book My Reputation Audit →Ready to Own Your Market's Reputation?
Book a 30-minute strategy call. We'll show you exactly where your reputation stands, what your competitors are doing, and the fastest path to 4.9 stars in your city.
Book My Strategy Call